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Home » Management Articles
 

Management Articles

 
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CD ROM Business Cards - Offline Marketing For Online Promotion
It's a great concept, - and it has a 'cool factor' of 300%! Many people will pop these into their drive just becauseof image appeal alone. What's really neat is when one is so well done, so informative, so interactive, that everybody wants one. This type of viral marketing can be very effective and create residual traffic to your business. The point I would like to make here is, don't undertake these projects without specific goals in mind. Yes, they are cool, yes, they (themselves) are not th More..
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14 Ways to De-Stress Employee Vacations
Employees truly deserve paid vacations. They struggle through stressful jobs most of the year, and productivity goes down if they don't get a break. From a corporate perspective, investment in good vacation programs reduces workplace stress absenteeism, health care costs, and accidents. Many employees, however, come back from vacation with the half-joking remark about having to return to work to rest up. Far too many people find vacations just as stressful as the jobs they do every More..
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MANAGING CRISIS; when you?re too good at it
When you are acclaimed for excellence during times of crisis you may not feel so good in a non-crisis environment. You may not shine so bright, perform so well, be quite so acclaimed. If crisis is how you satisfy your personal need to be needed, to feel accomplished, to be respected, to be heard, to be noticed, blah blah blah, then you will naturally seek out, create, attract, be drawn into situations that will allow you to meet this need. Your environments and relationships will be filled to th More..
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Spirits in the Corporate Boardroom.......Oh, sure......
There is a growing movement in the spiritual and holistic fields to bring a more metaphysical and human potential approach to the business community. Holism has been intergrating intoboth the health and mental health professions for many years now. The men's, women's and environmental movements are a part of that holistic shift in awareness. However, business seems locked intoan older/ outdated model of operation. I have been exploring, training and researching methods to help business take that More..
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Seeking Help
Where does the time go? Billable time. As a consultant, your practice may be doingreasonably well; you're charging $100-150 an hour. As an independent consultant,you're probably also doing everything from grinding the coffee to editing theumpteenth draft of your brochure. To understand where you spend your time, list and categorize all your activities intoclerical, professional and other suitable groups. Calculate how many hours you'respending on each-daily, weekly, monthly, annually. Some you More..
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Delegate or Die!
You Can't Do It All - Learning To Delegate There is not a single management skill more critical to your personal and professional success as an entrepreneur than learning to delegate. But delegating successfully is much more than simply handing out assignments. It is more an exercise in understanding and accepting our own strengths and limitations. In this fast paced world, we must choose what activities it makes sense for us to do ourselves, and what it makes sense to let go of. None of us ca More..
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Communicate To The Four Main Personality Types
You probably know this already, but there are generally held to be four main personality types, which I call: Extrovert, Amiable, Analytical and Pragmatic . Let's take a moment to consider each of them in the workplace. Extrovert: someone who probably has a messy desk; who leaves projects 75% completed then gets distracted by new, 'more exciting' projects; someone who communicates their ideas with enthusiasm and charm; makes instant decisions; hates 'paperwork' and the 'dull routines' of life, More..
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Forget The Sandwich Technique
Do you remember being told to use the "sandwich" technique when you needed to reprimand someone? Let me give you an example: "Fred, I'm really pleased with how you've been progressing since you joined us and you're doing a great job. However you're not getting your reports in on time and we're missing deadlines. I'd like you to tighten up a bit on this. Anyway,thanks for all you've done so far and keep up the good work." Have you ever said something along these lines? You probably needed Fred More..
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6 Simple Steps to Dealing with Difficult Managers
The challenge of managing difficult managers can be rather daunting, especially when you inherit them! If they are your own born and bred, then hopefully they would have evolved into great managers! Experience shows that difficult managers are difficult because they are angry and frustrated about something or somebody (even themselves - especially where they are, or have become, a square peg in a round hole of a job), so the steps to take are these:- Always a first is to build great relationsh More..
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Is Your Company in Need of Family Therapy?
How Companies Are Like Families Like a family, a company is a group of people who have an ongoing relationship with one another. Companies have several things in common with families: 1. Families have distinct ways of communicating and degrees of togetherness. For example: ? Communication may be overt or covert. ? Relationships tend to be enmeshed (too close; overly involved) or disengaged (not at all close; uninvolved). ? Boundaries may be described as diffuse (extreme togetherness), rigid More..
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How to Create a Positive Work Atmosphere
Positive versus Negative Workplaces We have all worked in places where we grew to dread getting up in the morning, and a few of us have had the pleasure of working for a boss who makes us feel like we can do anything. Let's take a look at the differences between a positive and a negative work environment. Signs of a Negative Work Environment ? The boss is unfriendly. ? The boss is critical. ? There is high employee turnover. ? There is low employee morale. ? People watch the clock. ? Peo More..
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Effective Ways to Give Performance Feedback
Consequences of Not Giving Effective Feedback Let's take a look at some typical examples of what goes on in work environments when managers don't give good feedback. Example #1: John has been working at his new job for one month. On his first day at work, Wilma, his boss, showed him what to do and got him started on a project. Since then, Wilma has communicated with him mostly through voice mail and e-mail. She walks past his cubicle and says hello a few times each day, but there hasn't been m More..
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Why Your Business Needs an E-Mail Policy
Why is it imperative to have a company E-Mail Policy? It is simply good business, that's why! In addition, having a clear and detailed e-mail policy in place, one that employees sign and date before they are allowed access through your businesss' computers, is critical to you being able to enforce or react to situations that may arise at a later date. Even assuming you have the best folks working for you, or on your behalf, does not negate the need for this type of policy to be established. More..
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Using Outlook to Count Responses
Here's a productivity tip that will save you a lot of time and trouble if you need to collate responses from staff for any reason, especially if you work for an organisation with a lot of staff. Case Study: I worked for a financial institution with 3,000 plus employees and had to identify how many employees needed compulsory training in certain legislation so that we could plan and resource the training. I emailed everyone within the centre with a request that if they had not completed the tra More..
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Work Environment Tidbits
Color is a big factor effecting all indoor environments. Since most of us spend many hours each day at work, the coloring of the space has a big impact on us. Monotone color schemes can over charge certain personality and behavioral patterns. The color grey can cause depression and frequent change, leading to coping actions like drinking alcohol. Too much grey [ a common business/office main color ] can also lead to unclear thoughts and actions. Sometimes in life and business things need to be s More..
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Success: A Wholistic Perspective
The world has always been mixed with the rich, the poor and the middle ground. Should we assume that if you make more and more money, that you are more and more successful? Perhaps not.....looking at ourselves and life that way just keeps us trapped in our animal/primate history. You see in the animal/primate world, the big male controls all the sex and resources, he's the successful one and those around him are less fortunate. This mentality has been the driving force in our political and finan More..
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The Business Shaman: Exploring the Mystery of Success!
Note: This article was written for a internet business site. It is a promo for my work with the business world. I published it here for anyone who is interested in a shamanic perspective on creating success, in both business and life. If you read between the lines, it will offer you some help when dealing with any challange. The sound of the drum is strong and steady. It's cold and damp in the large cave, except near the central fire. There are 40 naked, hairy, human-like creatures in deep cele More..
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Executive ESP: A Pathway to Success!
We all have psychic abilities that we use daily, although most of us don't even realize that. The full study of this issue would take many books, and years of experience to grasp all the factors. Since we can't do that here, we can still focus on applying these skills to making informed business decisions. Those of us making constant business choices, effecting staff, ethics , health, and the botton line ,need all the data we can get our hands on. So these tidbits are designed to help you use yo More..
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Eight Skills of Highly Successful Consultants
With deference to Dr. Covey and his very popular Seven Habits of Highly Effective People (all habits that will make us better consultants!), here are eight skills that all of us as consultants can work on to improve. This article will start with three overarching skills, then describe five more specific skills to consider in your ongoing development. One way to look at your total skill set as a consultant (internal or external), is to consider your relative strengths in the three major portions More..
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Identifying Potential in Ourselves and Others
If there is someone nearby as you read this look in their eyes. Look closely and you will see great potential inside this person regardless of how "successful" or accomplished they are. If you are alone, get up, find a mirror, and look in your own eyes. There is great potential there too! If you don't believe this premise - that great potential is inside each of us - there is no reason to continue reading. Why? Because this article will give you concrete steps to help you recognize and find tha More..
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Nine Steps to Help You Develop Your Potential
Go into any bookstore and you will find a big selection of self-help and personal improvement products. Most everyone (and I'll bet everyone reading this) wants to improve. We know we need to get better, and we want to get better. We may want to improve our personal relationships, our business capabilities, our ability to be disciplined, our desire to juggle four chain saws, or any of hundreds of other things. In that book store you can find books to help you do any of those things! In many cas More..
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Leaders Versus Cheerleaders
Everyone wants to describe themselves as a leader. Everyday, new books on leadership come out on the market. Leaders are seen everywhere - business, society, and, of course, politics. Yet, in our culture where greatness is often measured by noise rather than accomplishment, I thought it would be helpful to define the factors that differentiate the true leader from the notorious "cheerleader." * Cheerleaders are thermometers, while true leaders are thermostats. Where thermometers measure the wea More..
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Five Key Strategies for Making Your Nonprofit Business More Effective
I love tennis both as a spectator and a weekend player. I also believe that effective nonprofit organizations are an essential part of vibrant, engaged communities. As I was watching The Championships - Wimbledon this year, I realized there are lessons from Wimbledon (both from the players and the tournament itself) that can help your nonprofit achieve attention-getting results. What are these lessons? Have a game plan Successful players know their own strengths and weaknesses and the strengths More..
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Great Hires: Avoid Costly Mistakes
Picking people for a job is like going to the store to buy apples. Before you go, you ought to know whether the apples are to be eaten fresh, make into applesauce, baked into a pie or made into juice. Then, you can make the appropriate choices. This is also true for hiring winners. The goal of selection interviews, buying apples, is to make the most appropriate choices...to hire the right people for the job. The goal is to match applicants with openings. More specifically to match applicant's q More..
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Business Leadership Skills - Managing the Human Being Behind the Business
Managing the Human Being Behind the BusinessIt's a common problem and we've all seen it - business owners that are just 'too busy' all of the time, and as a result, do not enjoy the success in business they had hoped for. Let's not kid ourselves, there is a lot to focus on: technology, employees, sales, marketing and so on. These functions are essential and need to be well organised and managed. But there is a second aspect to business success that is often overlooked - the effectiveness of the More..
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Plans & Goal Setting - Kicking winning Goals
Kicking Winning Business Goals The competition for business is hotting up. The advances in new technology, ease of communication, and increasing expectations from customers have combined to make the marketplace more competitive than ever. In this world it is critical for small and medium businesses to be proactive about creating their future. Without proactivity, things just seem to 'happen' without your control. A management system that is centred around goals is one tool that the business ca More..
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50 Great Ways to Motivate and Not Break the Bank
Quick, Easy, and Even Fun! 1. Smile, say "Hi! How are you doing today?" 2. Regularly invite someone to join you for coffee. 3. Send them flowers, chocolate, a bunch of balloons. 4. Provide a group lunch---pizza, six-foot sub, barbecue. 5. Write someone a thank-you note and put a copy in his/her file. 6. Hand out coupons for an extra 30 minutes for lunch. 7. Make a donation to their favorite charity in their name. 8. Give out tickets to a movie/play/cultural/sporting event. 9. Celebrate achievem More..
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Performance Appraisals: Nightmares or Sweet Dreams
Some managers think of performance appraisal meetings and recollections of torn Achilles' heels or root canals immediately surface. They're sort of "been there, don't want to go again" situations. The more it can be put off, the better. Study after study shows that both managers and employees are very dissatisfied with performanceappraisalsand often view them as a necessary evil to get over with quickly. Here are seven strategies to turn performance managementfrom a nightmare into a sweet, or a More..
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Birds of a Feather May Be Turkeys
Birds of a Feather May Be Turkeys By Gene Griessman, PhD Birds of a feather do flock together. It's true. Given a choice, most of us will seek out people who think like we do, people with whom we feel comfortable, those we won't quarrel with. Visit any company cafeteria and you will notice that the people at the tables will be in groupings from the same discipline, department or ethnic group. As a general rule, relationships do not usually thrive when there are profound differences in values, a More..
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10 Ways New Managers Become Great Leaders
"It is a terrible thing to look over your shoulder when you are trying to lead and find no one there." - Franklin D. Roosevelt Persons accepting promotion from individual contributor to leader often do not realize the extent of the change. All too often they assume that they will be doing basically the work as before except that they will now be 'in charge'. In reality, a major change in responsibility is occurring. The new leader requires a different set of skills, attitude and behaviors. When More..
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Are You Managing to Lead?
For many people, the terms "manager" and "leader" are synonymous. In the business world, they are often used interchangeably, i.e. "team leader", "team manager", "project manager" - you get the idea. And why not? After all, leaders and managers do basically the same thing, right? In some instances, there do seem to be commonalities between the two and management techniques are sometimes confused with leadership traits. However, there are, I believe, some key distinctions to be made that radical More..
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Cold Water Comments - What They Are and How to Manage Them!
Cold Water Comments - What They Are and How to Manage Them! Cold Water Comments are those comments, phrases and ideas that are meant to discourage, disparage, discredit and generally douse your ideas! There are several things you can do to keep those comments in someone's bucket or warm them up once they've been tossed. Planning for the Cold Water - With Towels in Each Hand! Step 1 - Identify the Possible Cold Water Make a list of all the comments you have heard in the past and might expect t More..
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Great Groups! - Getting a Group to Think Like a Genius
Great Groups! - Getting a Group to Think Like a Genius Wouldn't it be great to have an Edison or Einstein, or Mozart at your next meeting? If you had a genius at your meeting, do you think you might come up with better results? Let me be the first to tell you that those people won't be at your next meeting. But there are some things you can do as a facilitator - some techniques and tactics that you can use with the group that will help them work better. In this article you will learn some of th More..
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Six Reasons to K.I.S.S.
Six Reasons to K.I.S.S. "Very often, people confuse simple with simplistic. The nuance is lost on most." - Clement Mok, Chief Creative Officer, Sapient We've all heard THIS acronym, K.I.S.S. - Keep it Simple, Stupid! While I prefer, Keep it Splendidly Simple; the point is the same. Make it simple! All of us have heard the phrase. All of us nervously laugh and knowingly nod our heads when we hear it. All too often we don't follow this sage advice. We've all heard the joke that a consultant is More..
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9 Tips for Getting the Most From Your Conference Investment
Tips for Getting the Most From Your Conference Investment All professionals attend conferences, seminars, and trade shows each year. Through my observation and person experience here are my top tips for maximizing your time and monetary investment in these events. 1.Set goals for the event. Think about what you hope to gain from your attendance. Be specific and write them down! Consider your goals for specific content areas, specific questions you hope to have answered, number and kinds of peo More..
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6 Ways to Keep Things Simple
Six Ways to Keep Things Simple We can have greater success with our Clients when we make our work processes and agreements simpler and more elegant. This article will give you ideas for making your contracts and commitments, projects and plans, reports and relationships with Clients simpler. Here then, are six suggested ways to make your products and services more elegant. 1.Ask why. When we understand the root cause of the client request we are better able to sort out and find simple elegant More..
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Operating on Perpetual Overload?
Check Out Your E-Habits Another week has ended. And, despite moving at the speed of light, you've once again barely made a dent in your more important goals or projects. Just about everyone wishes they had more time to focus on the really important things: Activities directly tied to job or key business objectives. Spending time with key people - at work and at home. Exercise. Fun.(Remember "fun"?) Intellectually anyway, we do understand the need to differentiate "forest from the trees" priori More..
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No Time to Focus on the Big Picture? Try Focus Management
E-mail, voicemail, "got a minute?" interruptions, multiple projects and competing priorities. Whether it is in work or in life, we all understand the importance of "seeing the forest for the trees." But with so many "trees" competing for your attention, it's tough to find the forest, never mind spend much time there. The challenge today is not so much time management, but focus management. In other words, if you want to focus on the big picture, you need to manage not time, but focus - yours. H More..
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Is Your Brain Getting the Memory Full Message? 5 Ways to Free Up Room on Your Brains Hard Drive
Lynn was tapped to head up the project team for a major company restructuring. She began her first team meeting by delegating steps and due dates to the various department heads. That's when she noticed that one member, Bob, wasn't writing anything down. Lynn knew Bob was a competent guy. Yet given the importance of this project his casual approach concerned her. So, after the meeting she pulled Bob aside. "I don't want to tell you how to do your job," Lynn began, "but I noticed you're weren't More..
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Want to Manage Your Time? Get Real!
You know the drill - the ridiculous deadlines, the relentless barrage of email, voicemail, phone calls, all those "got a minute" interruptions, the constant worrying that one of those many balls you're juggling is going to unexpectedly drop. When you're on total overload, all you want is relief - preferably the fast and easy kind. So you try the latest organizing software or gadget. Or maybe you read another book, take another course on time management or listen to a tape by the latest time man More..
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Leadership in Troubled Times
Leadership in Troubled Times The first task of a leader is to keep hope alive. - Joe Batten Leading an organization can be challenging, even when times are good. When times are troubled, it is even more important for leaders to come to the forefront and provide direction and inspiration. We face challenging times today with a weakened economy, layoffs, and intense scrutiny of a mistrustful public sector. As leaders, now is the time to stand up for our beliefs. I subscribe to a value based leader More..
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Are you NICE or do you CARE?
Are you NICE or do you CARE? Most people and most managers want to be nice. After all, it's easier to be nice than to not be nice. But when we talk about being a manager, there is a difference between being nice and being NICE. A NICE manager can be pleasant to be around. They're friendly and helpful and avoid even the most remote semblance to confrontation. How do you spot a NICE Manager? When someone brings them a problem, a NICE manager provides them with a solution. When a report is late bec More..
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Dont Let Your Measurements Mislead You
Don't Let Your Measurements Mislead You There aren't too many words that can strike as much fear and loathing into the hearts of your internal customers, and sometimes your own employees as the words "Operational Measurements". Operational Measurements often get a bad rap because of their misuse by well intended, but misinformed management. And it's easy for your employees to view Operational Measurements as some kind of cheap trick to force more work out of them as you constantly try and force More..
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One Bad Apple
One Bad Apple I know what you are thinking but no, I am not doing a tribute to Michael Jackson and the Jackson 5. Although I will admit that their hit song from the 70's keeps rolling around in my mind as I type this. While the Jackson Five might have believed that "One bad apple can't spoil the whole bunch" I don't think that they were responsible for getting high quality production results from their bunch. The fact is, in business one bad apple can make your life and the life of the people wh More..
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Micromanagement and Delegation
Micro-Management and Delegation Recently I had a long discussion with a friend of mine about Managers and managing. She is a former HR Manager for several major companies and was bemoaning the fact that training for managers has been cut back so significantly in recent years and that managers no longer receive the type of help, guidance and assistance that they received just a few short years ago. My background has been in retail and telecom. Hers was neither. Yet the same problems and issues se More..
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Keeping and Motivating the Best Employees
Keeping and Motivating the Best Employees In "You Win With People" we talked about the need to hire the very best people to build your team. Now that you've done that the question becomes, how do you keep them, and how do you keep them motivated. Much has been written about Employee Retention and about Motivation. But most of what has been written has been written in terms of the average employee. In fact, if you are measured at all by your company in this area, it's almost always a measurement More..
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People Are Our Most Important Asset!
How many times have you heard or uttered this phrase in the last 5 years or so. As a "reformed accountant" this phrase makes me cringe more than any other business euphemism being espoused today. What exactly is an asset? The dictionary defines an asset as "A valuable item that is owned". From an accounting standpoint an asset might be a desk, building, computer, or a truck. The one thing almost all assets have in common is that they are depreciated, or used up by the company until they are wor More..
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The Ivory Tower Syndrome
"His cardinal mistake is that he isolates himself, and allows nobody to see him; and by which he does not know what is going on in the very matter he is dealing with. - Abraham Lincoln on his reason for relieving Gen. John C Fremont of his Missouri command. (September 1861) How many times have you been given direction from your boss or the "head office" where you find yourself just shaking your head, wondering how the executive team could possibly have made such an uninformed decision? Maybe th More..
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The Communications Myth
Living in the 21st Century is truly marvelous, isn't it? We live in a world of instant communications where everything we need to know is right at our fingertips. The moment anything of significance occurs it is instantly transferred around the globe making us the most well informed generation in the history of the world. Why is it then that communications is such a problem in the modern workplace? Why do so many employees believe that key decisions of upper management, or even their immediate More..
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The Truth About Performance Reviews
Now that it is January, many of you are putting together, or have just finished putting together your annual Performance Appraisals for your staff. Feedback on performance is certainly one of the most critical aspects of personnel development and one that deserves to be taken very seriously. But after 25 years of managing people I am going to finally confess how I feel about the whole process. I HATE Performance Appraisals. I hate giving them. I hate receiving them. Whew! I feel better getting More..
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