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Home » Management Articles
 

Management Articles

 
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The 70% Solution: Practical Testing and Version Control
"What do you mean you need to push back the launch date?" Says the CEO. Says the CFO. Says the user community. CTOs, CIOs, and all officerswho oversee major development projects have had to deliver the dreaded message.But a deadline for the sake of a deadline is a dangerous pitfall that can consume anentire project and stymie it to the point that it never launches. Over the years I'vecome up with six simple rules that help deadlines become more meaningful, whilekeeping the developers, the user c More..
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Get Down With OCP: Evaluating DBA Job Applicants in an OCP World
Not long ago, weeding through DBA applicants with a tech interview was astraightforward process. You'd ask candidates 200 or so technical questions. If theygot 100 correct answers, you knew they'd been around the block; 150 or more andyou knew you were on to superior talent. But once the Oracle Certification Program(OCP) became popular in the late 90s, the traditional tech interview lost itseffectiveness. These days, candidates can answer 180 questions correctly and youstill won't know whether t More..
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Strategic Outsourcing: Testing the Outsourcing Waters and Staying Afloat
Before Gertrude Ederle began her historic swim off of Cape Griz-Nez, France, sheunderwent extensive training for endurance and technique-even though she wasalready an accomplished record-breaking swimmer with Olympic medals to hername. Outsourcing IT may not garner the same attention as being the first womanto swim the English Channel, but it is no less important to gather as muchexperience and knowledge as possible on a small scale before diving in for the bigswim. The trend toward IT outsourc More..
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Can What Someone Does Off-hours Affect Your Business?
Q: How much do I have to worry about what people who are part of my far-flung "virtual" corporation do when they're not working directly for me? I can't share too many details because the situation is touchy, as you might expect, but basically I have someone working for me as a writer, contributing material for my blog, and I have been hearing that he's writing some pretty far out, offensive material on other sites. Do I need to worry about it? A: This is a difficult situation, no question, and More..
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Conquering the Number One Problem in Business--Poor Communication
The Number One problem in business is poor communication: between coworkers, with clients, across functional areas, up the food chain. When I ask anyone I meet "What's the one thing that causes problems in your company?" the answer is always Communication: poor communication in relaying instructions, miscommunication because of irresponsible delivery, too little information when conveying changes in policies or procedures, not enough exchange of information when relaying new concepts or ideas. More..
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Finding Proactive Solutions: A Key to Demonstrating Your Management Fitness
In my book Talking Points: 25 Tips for Clear, Credible Communication, Tip #17 states: "Managers and professionals in positions of responsibility got there by finding solutions to problems. They didn't rely on someone else to come up with the remedy. They worked to find solutions proactively." Those of us in positions of responsibility can demonstrate our management fitness by looking for and adding a proactive step whenever we encounter potential problems. Adding that proactive step demonstrates More..
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The Few & the Many: Free Trade, Outsourcing, & Communication
Have you noticed that some sound ideas get bad publicity? Two I have in mind are outsourcing and free trade. No doubt you could name others, but looking at these twoinitiatives helps us understand a communication challenge formany companies and not-for-profit organizations. Free trade and outsourcing both produce a few (well, relatively few) big losers, and many (very many) small winners. More specifically, free trade leads to big losses for arelatively small number of companies and their emp More..
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Communicating with Case Studies
A few weeks ago, a couple of colleagues and I discussed a new business idea. But,we had trouble expressing how this new business would provide value. And, out of our discussions came the idea of writing a case study. If you're notfamiliar with them, case studies are histories of business initiatives. They're like articles, but they put the reader into the shoes of a person making adifficult decision. Other professions also use case studies; you've probably heard ofmedical case studies, for exa More..
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Optimizing Your Cash Flow With Proper Accounts Receivable Management
Businesses miss on growth opportunities and even close their doors every day, not because they aren't profitable enough, but because they are strangled by poor cash flow. The problem is that while their profit and loss statement shows success, their bank account cries poor. Excessive money tied up in delinquent receivables, bad checks, and bad debt write-offs, rob businesses of valuable cash flow, handcuffing their ability to grow or even stay in business at all. It doesn't take long for a busi More..
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Business Innovation - Core Competency and Competitive Advantage
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Innovation Management - Eliciting Dominant Ideas
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Business Innovation - Ignoring Content
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Business Innovation - Improvisation
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Business Innovation - Organizational Culture
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Business Innovation - Organizational Structure
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Business Innovation - Status Games
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Business Innovation - Tacit Knowledge
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Business Innovation - the Value of Structure
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Business Innovation - the Value of Work Processes
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Business Innovation - Value versus Quality
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Magnificent Meetings - 5 Tips for Success
Your impact at meetings will determine in a big way how well you do in your career. In other words you will rise as high as your communication skills will let you. Ability and competence in your position is expected - how well you get your point accross will make the difference between your opinion being valued and your input getting forgotten one more time. Look at any business leader, politician or community spokesperson. What do they all have in common? The ability to speak in a way that rea More..
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Interviewing Candidates: 3 Ways to Avoid Snap Judgments
Have you ever hired the wrong person? If so, perhaps you are an emotional interviewer? An emotional interviewer tends to make judgments on first impressions. In a matter of minutes, an emotional interviewer may decide if someone is competent or not. Not surprisingly, they often make poor hiring decisions. All hiring managers are susceptible to "emotional" hiring mistakes. Why? Because we are human and we like to hire people that we like or that may mirror ourselves. First impressions, good o More..
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Project Management - Are You Done Yet
What happens when a Project Manager asks one of his team members "Are you done yet"? If you're a seasoned project manager, then the following scenario will sound very familiar. If you're new at this game, take my word for it: This will happen to you! ------------------------------------------------------ Starring in this article: R.U. Dunyet (a.k.a. Red) ------------------------------------------------------ (Monday) Red: Are you going to be done for this Friday? Developer: Oh yeah. I'm act More..
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Project Management - Its Just A Button
I once worked with a developer who showed up at every product demo and constantly suggested improvements for the product. Don't get me wrong. Feedback is important and you shouldn't discourage developers from providing it. But there is a time and place for everything. Besides the fact that this developer kept taking the demo off track and wasting everyone's time, his feedback, when accepted, had a huge impact on the project schedule. "It's just a button" was his answer to every objection based More..
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Firing Someone Without Resentment
Firing, sacking, letting go or terminating people is unpleasant. There are ways to minimise resentment, but why bother? Because most legal action and unpleasantness stems from dissatisfaction/resentment about the way things were handled - about how rather than what happened. Dismissal can be unfair because of the reason, or the way it was done, so you need to be extremely careful. In the law regarding employer-employee relationships, fairness is key. You must be fair, and be seen to be fair. But More..
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Managing Meetings
Plan/prepare - lack of purpose causes aimless meetings. Know why you're there - what the meeting is for. Unnecessary meetings waste time, and regular meetings, e.g. weekly, become habitual/traditional, regardless of need. Only have meetings when necessary, and cancel when not. Set agendas which are more than a list of headings without explanation. Each agenda item can have only three reasons for inclusion - to discuss, decide, or inform. Adding short descriptions of items can help people prepa More..
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Computer Consulting 101 Hiring Tips (Part 1 of 2)
Does your business need the services of a computer consulting firm? Before you rush out and hire the first techie or slick-salesperson that knocks on your door, be sure to consider these favorite Computer Consulting 101 hiring tips for screening and interviewing local computer consulting firms. In this first in a two-part series, we'll look the root of the problem, as well as the four most basic criteria that you'll need to ask about when searching for computer consulting vendors. Computer Cons More..
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More Computer Consulting 101 Hiring Tips (Part 2 of 2)
Does your company need to retain the services of a competent computer consulting firm, but you have no idea how to really evaluate "competence"? In the first part of this two-part series on Computer Consulting 101 hiring tips, we looked at why small businesses find it so difficult to hire good computer consulting companies, as well as four basic questions that you must be addressed when searching for a new computer consulting vendor. Now in this second and final installment of this two part seri More..
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Business Intelligence & Data Warehousing in a Business Perspective
Business Intelligence Business Intelligence has become a very important activity in the business arena irrespective of the domain due to the fact that managers need to analyze comprehensively in order to face the challenges. Data sourcing, data analysing, extracting the correct information for a given criteria, assessing the risks and finally supporting the decision making process are the main components of BI. In a business perspective, core stakeholders need to be well aware of all the abov More..
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Creativity Management - Quality from Quantity
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Maximizing Sales through the Ultimate Tracking Software
Every small to mid-sized business owner would love to know how to effectively keep a pulse on their marketing and customer service efforts. The common barrier that all companies run into is how to cost effectively measure and control this process. How will you keep track of the marketing and sales efforts of every department so you don't create redundant work for everyone? From the inception of a marketing campaign to the lead; from the lead to the opportunity; from the opportunity to support i More..
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Hows Your Company RQ (Reputation Quotient)?
In light of recent corporate scandals, from Enron and Global Crossing to those of once trustworthy mutual funds, is it any wonder that more people are asking, "Can I trust this company enough to do business with them?" But the trust issue isn't just relative to the buyers of your products and services, its vitally important to employees as well. Impacting their retention and performance in very real ways. According to a survey of 1,200 workers by global consulting firm Watson Wyatt, forty-four More..
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Managing Change in the Workplace
Change is exhilarating. Change is terrifying. Change is badly needed around here. Whatever your attitude is to change, it is the most reliable companion you will likely ever have. It will always be with you so are better off making friends! Here are three tips on managing change in your workplace: * Understand that growth requires change. If you double the number of customers you serve, how will your current systems hold up? Review current processes to see how they will work if workflow increas More..
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How to Deal With Salespeople
If you are an executive, you may sometimes feel like a open jelly sandwich at a picnic. Every crazy critter in the world wants to bite into your budget. Here's how to protect your time and preserve your sanity. Ask questions Many salespeople work from a script. Rather than let them read it, interrupt with,"Excuse me." Then determine the purpose of the call by asking questions such as,"What are you selling?" or "Why are you calling?" Set bounds on the call by statingthat you will take one minut More..
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Creativity and Innovation Management - Feasibility
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Creativity and Innovation Management - Hierarchies
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Project Management - The Traveling Product Manager
Various studies - and common sense - indicate that involving customers increases the likelihood that your product will meet customer requirements (I hope these studies weren't funded with my tax dollars!) Although the above statement sounds exceedingly obvious, the fact of the matter is many software projects lack customer input. Consider the following example: Week 0: Red, our friendly project mangler, is in charge of the next release of his organization's flagship product. For the past 3 mon More..
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Innovation Management - The Need For Knowledge Managers
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Project Management - I Want It ALL
The knee-jerk response to prioritizing requirements is to mark everything as a must-have . "I need everything before the product becomes generally available. I want it ALL!" Give me a break. Granted, if a requirement is written in the SRS, then it must be because you want it. But the reality is some features are more important than others and a good product manager can tell them apart. If everything is high priority, then there are no priorities. Let me repeat that statement once more. If ever More..
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Innovation Management - Flexibility
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Innovation Management - Good Leadership
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Innovation Management - Innovation or Profit?
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Innovation Management - Producing Great Products, Motivation
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Innovation Management - Raw brainpower versus experience
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Innovation Management - Reducing Hierarchy
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Innovation Management - Rigorous data analysis
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Innovation Management - Six Crucial Steps
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Innovation Management - the Root of the Problem
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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Innovation Management - Time to Market or Time to Success?
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, developmen More..
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The Best Way to Keep Track of Meetings
How should you keep track of meetings? Have you ever wanted to run away from a meeting? I worked for one of the top five companies in the US and they seemed to hold meetings to plan meetings. It absolutely drove me around the bend! I would try and multi-task like all the other participants and secretly hoped they would not call on me for any information. In the long run, I did not get any value out of these meetings and my work was being ignored. I had to keep track of the meetings and place ac More..
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